Terms of service
Effective from 21 October 2026. The Polish version (Regulamin) is binding; this text is a translation for convenience.
1. Who provides the services
Services under the name "Krok" are provided by Savva Krats, [business form, e.g. działalność nierejestrowana / JDG, NIP — to be filled in], Warsaw, Poland (the "Provider").
Contact: savvakrats07@gmail.com, phone and WhatsApp +48 797 230 445, Telegram via the bot linked on the website.
2. What the services are
The Provider advises and helps with admission to Polish universities: choosing a university and programme, checking and preparing documents, help with the motivation letter, registering and applying in the IRK system, preparing documents for the visa and residence permit, help with housing and first formalities.
The Provider is not a representative of any university and does not guarantee admission: the university decides. The Provider is responsible for doing its own part of the work correctly and on time.
3. Packages and prices
| Package | Price | Included |
|---|---|---|
| Basic | 490 zł | Shortlist of 3–5 universities, document checklist, step-by-step plan and deadlines, answers to questions |
| Standard | 1 990 zł | Everything in Basic + document and translation check, motivation letter, IRK applications to up to 3 universities, status tracking until acceptance |
| Full support | 3 490 zł | Everything in Standard + student visa documents, help with housing, PESEL, bank, residence card, support in the first months |
Promotional prices (for example, a discount for the first students) are shown on the website and apply while they are shown there. Prices do not include university fees, sworn translations, apostille, consular fees, travel or accommodation — the client pays these directly.
4. How the contract is made
- The first consultation is free and creates no obligation.
- After the consultation, the Provider sends an offer by message or email: package, price, timing and a link to these terms.
- The contract is concluded when the client confirms acceptance in writing and pays the first instalment.
- If the client is under 18, the contract is concluded by a parent or legal guardian.
5. Payment
- Basic is paid upfront in full.
- Standard and Full support are paid in two parts: 50% when the contract is concluded, 50% after the IRK applications are submitted.
- Payment is by bank transfer to the account given by the Provider. A payment confirmation is issued on request.
6. Client's responsibilities
- Providing true and complete information and documents by the agreed dates.
- Paying university and third-party fees directly.
- Answering the Provider's questions when application deadlines depend on them.
The Provider is not responsible for deadlines missed because of the client's delays or incorrect information.
7. Right of withdrawal (consumers)
A client who is a consumer may withdraw from a contract concluded at a distance within 14 days without giving a reason, by writing to the Provider.
If the client asked for work to start before the 14 days end and then withdraws, they pay for the work already done. If the service has been fully performed with the client's consent (for example, the Basic plan has been delivered), the right of withdrawal no longer applies.
8. Refunds
- Before work starts — 100% refund.
- After work starts and before IRK applications are submitted — 50% of the amount paid.
- After IRK applications are submitted — no refund, as the main part of the work is done.
- A university's refusal is not a reason for a refund if the Provider has done its part of the work.
Refunds are made within 14 days by the same method as the payment.
9. Complaints
Complaints can be sent by email or message. The Provider replies within 14 days.
10. Liability
The Provider is responsible for carrying out its work with due care. It is not responsible for decisions of universities, consulates or authorities, for changes in admission rules and deadlines it could not have known about, or for the consequences of incorrect information from the client. For clients who are not consumers, the Provider's liability is limited to the amount paid for the package.
11. Personal data
How data is processed is described in the privacy policy.
12. Final provisions
The contract is governed by Polish law. Consumers keep any mandatory protections of the law of the country where they live. The Provider may change these terms; contracts already concluded remain under the terms in force on the date they were concluded.